Privacy Policy
Living in Surrey - Privacy Policy
Living in Surrey Ltd ("us" "we" or any similar derivative thereof) is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.
1. The information we collect and how we use it:
When you place an order for services from this site we need to know your name, e-mail address and credit or debit card details.
We gather this information to allow us to process any orders you may make and deliver the service that you have ordered to you and for our internal marketing information only. The relevant information is then used by us to communicate with you on any matter relating to the conduct of your order.
We may also use aggregate information and statistics for the purposes of monitoring website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual.
From time to time we may provide your information to our customer service agencies for research and analysis purposes so that we can monitor and improve the service and products that we offer. We or our agents and sub-contractors may contact you by e-mail to ask you for your feedback and comments on our service and the products that we provide).
We may also wish to provide you with information about special features of our website or any other service or products we think may be of interest to you. If you would rather not receive this information, please click here. (this will take them through to the general feedback form)
2. Our use of cookies and other information gathering technologies
We use "cookies" to help you personalise your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.
3. How we protect your information
The internet is not a secure medium. However we have put in place various security procedures as set out in this policy.
4. Secured Payment Methods
Living in Surrey Ltd uses SagePay for online payments. SagePay provides very high levels of internet and physical security to ensure sensitive information is never compromised, at any stage throughout the order process.
When you place an order with us, your personal and credit card details are secured within 128-bit encrypted sessions before being sent over the Internet, thereby offering the best level of encryption or security possible. This means that you can be assured that communications between your browser and this site's web servers are private and secure making it virtually impossible for your card or personal details to be used by unauthorised persons.
Your credit card information is never used except to issue refunds. Your card will be charged when you order online. We also keep your information confidential. Our internal procedures cover the storage, access and disclosure of your information.
5. Sale of business
If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business.
6. Updating your details
By submitting your information you consent to the use of that information as set out in this policy. If we change our privacy policy we will post the changes on this page, and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. We will also e-mail you should we make any changes so that you may consent to our use of your information in that way. Continued use of the service will signify that you agree to any such changes.
Owing to the global nature of the Internet infrastructure, the information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place regarding your data and its use as set out in the policy. However, we have taken the steps outlined above to try to improve the security of your information. By submitting your information you consent to these transfers.
7. How to contact us
We welcome your views about our website and our privacy policy. If you would like to contact us with any queries or comments please click here. (this will take them through to the general feedback form)
Living in Surrey Limited
Registered in England No. 05894753
Registered Office: 6 Wey Court, Mary Road, Guildford, Surrey, GU1 4QU
